Privacy Policy

This Privacy Policy explains how WattHacker — a service operated by Tony Willcox, a sole proprietor located in California ("we", "us", or "our") — collects, uses, and shares information when you use our websites, applications, monitoring hardware, and related services (the "Service"). By using the Service, you agree to this Policy.

1. Information We Collect

• Account information — your name, email, phone number (if provided), and password (stored only in hashed form).
• Home & location — your home address and coordinates, used to retrieve roof and weather data for your system.
• Energy & device data — readings from your solar system, such as per-panel and system production, status, and related telemetry.
• Weather data — local conditions for your location, used to interpret production.
• Payment information — processed by our payment provider (Stripe). We do not store full card numbers.
• Usage & technical data — basic device, browser, and interaction information used to operate and improve the Service.

2. How We Use Information

• Provide, maintain, and improve the Service and its features;
• Monitor your system, generate insights, and send alerts and notifications you request;
• Process payments and manage subscriptions;
• Communicate with you about your account and the Service; and
• Maintain security and comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share it only with service providers who help us run the Service — for example, cloud hosting and database, payment processing, email delivery, mapping, and weather data — and only as needed to provide the Service. We may also disclose information if required by law or to protect rights, safety, and the integrity of the Service.

4. Data Retention

We retain information for as long as your account is active or as needed to provide the Service. Historical data retention may vary by plan. You can request deletion of your account and associated data as described below; some information may be retained where required for legal, security, or accounting purposes.

5. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to opt out of certain processing. You can manage much of your information in your account settings, or contact us to exercise these rights. We will not discriminate against you for exercising them.

7. Cookies & Local Storage

We use cookies and similar local-storage technologies to keep you signed in, remember preferences, and understand usage. You can control these through your browser settings; disabling them may affect how the Service works.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

9. Third-Party Links

The Service may link to third-party sites or services that we do not control. Their privacy practices are governed by their own policies.

10. Changes to This Policy

We may update this Policy from time to time. We will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

11. Contact

Questions or requests about your privacy? Email support@watthacker.com.